With the aim of more effectively managing your hardware returns, we ask you to send us an RMA request preferably via email to sav-i2svision@i2s.fr or by fax to 05 57 26 68 99.
To do this, download the RMA request form.
Returning material:
The defective hardware must be correctly packed and accompanied by the RMA number that will have been sent to you.
Any package without RMA number will not be given priority treatment and we will not be able to guarantee a turnaround time for it to be processed.
Costs:
Equipment under warranty: Costs of diagnosis, repair and transportation will be borne by i2S. You are only responsible for the costs of transporting the equipment to us.
Equipment out of warranty: All costs of diagnosis, repair and transportation will be borne by you. A quote will be sent to you after a diagnosis has been performed. The repair will be performed after receipt of an order number.
You will be billed a lump sum amount of 200€ if:
Warranty periods:
| i2S products (hard & soft) | 12 months |
| Matrox products | 12 months |
|
Sony products
|
|
|
Basler products |
12 months |
|
Prosilica products |
24 months |
|
Other products |
12 months |
Specific contracts:
Extended warranty on our hardware products
26, 27 & 28 octobre 2010 : i2S Vision vous acceuille sur son stand au Parc Floral de Paris à l'occasion du Salon OPTO 2010, au sein de l'évènement PRI PHOTON
De nouvelles fonctionnalités de Shading correction, Multiplication et Division maintenant disponibles.
Pour renforcer l'administration des ventes et les achats.
Pour l'acquisition et l'affichage des vidéos standard et haute définition.
6 vues latérales et 1 vue de dessus de l'objet....
Résolution SXGA ( 1360 x 1024 ) avec une cadence image de 27 images/s.